Client Testimonials

• I would like to say how delighted we have been with the care you gave to Mum whilst she was able to remain at home. As you know, we have had two previous care agencies, neither of which we felt offered anywhere near the quality of care that you have provided. We have previously been very concerned about the lack of awareness of dementia and the ability to ensure appropriate care. Your support workers have shown an excellent understanding of mum’s needs and at times have gone above and beyond what has been required of them. We would have absolutely no hesitation in recommending your agency. Please thank all the team who have been responsible for mum’s care. I know Mum was very happy whilst she was being cared for at home.
• I said I would send an email to you setting out just how delighted we are with your service. The care you take is beyond anything we could have expected from a normal business provider - you and your team really are more like family. Your response to the emergency a few weeks ago when my father fell in the bath was exemplary. To be able to call you, out of hours, and have such a sympathetic and practical response was more than we could have hoped for. Your staff show genuine care and are always professional and friendly. I particularly appreciate the reminders you send when my brother or I may have overlooked something, or where you have alerted us to a concern. All in all, your service couldn't be bettered. Please feel free to quote me on any of this!
• I would just like to say how very pleased we have been with the service you have provided, your office staff were always cheerful and helpful and your team of support workers were excellent, my husband always looked forward to the support workers visiting.
• Thank you to you and your staff who have cared for our Mum over the last few years. It has not always been easy and we would not have coped without your help and we consider the support workers friends.
• The support workers cheery presence and help made a big difference to my day and I am sure contributed to my recovery.
• I am well aware that I probably make some unusual requests of the carers, but they have never failed to carry out any task asked of them and have enable me to remain in my own home.
• I have found the service to work to extremely high standards, the strategy of having several support workers in rotation avoids the use of a stranger when a support worker is sick or on holiday, with Jane, the head of the service, occasionally filling the role herself if necessary.
• The support workers have been helpful, sociable and skilled, several have become my mother’s lasting friends and the introduction of new support workers is skilfully handled with doubling up and familiarisation.
• I felt the service my mother received from the agency was first rate, every member of staff she encountered treated her with kindness and respect.
• I want to thank you for all you have done for me over the last two years and all the amazing staff and clients I have met along the way. I think it will be very hard to find a company like Jane’s, with great care and great staff. I'm so pleased to have been part of your company and will take away with me amazing memories.
• We live two and a half hours away from mum and almost two years ago now, we were struggling to find suitable care for mum who can be quite eccentric. Then we found Jane! Jane is extremely caring, incredibly knowledgeable, and very supportive of us too, lending a listening ear and giving sound advice. She also knew just the right approach to take with mum and we’ve not looked back. Jane’s attitude, work ethic and attention to detail is reflected in Becky and Suzanna in the office and right throughout the agency. The warmth, adaptability and generosity of the Support Workers is second to none. To quote Mary Poppins “practically perfect in every way”
  
  Thank you everyone we would be lost without you all.

Support Worker Testimonials

• I would like to thank you for the excellent experience I gained with your company, it has been a pleasure working along such a friendly and focussed team
• The staff respond instantly to individual requests, are approachable and listen when we have concerns or confusion.
• In relation to my specific job the company could do nothing better, I have felt better supported than anywhere I have worked before.
• Great training, I don’t think I could find a better company to work for.
• There is always someone at the end of the phone and the office staff care, it would be hard to find anything that the company could do better, It’s A1!
• The company provides excellent communication and I feel valued as a member of staff.
• Great training opportunities, friendly approachable management, staff, teams and clients.
• The management don’t add unnecessary stress and always honour leave days, always listen and ask how I am even though they must be busy themselves.
• I wanted to feed back about some of the candidates I have supported over the years as they have worked for you: they are all very motivated and they appear to deliver a high standard of care. I have seen many carers going that extra mile to ensure the service users are happy and comfortable.
  
  In terms of their written work, overall they produce excellent evidence which is at a very high level. Their conscientious practices are reflected in this.
• I started working for Jane Caress at the end of May 2021 with 8 years of care experience behind me. From the moment I met Jane and the team, I felt like I fit in straight away. Not just with the team but the clients as well. As somebody who suffers with mental health, getting to meet my regular clients with another support worker put my anxiety at ease, as in the past with previous employers I've been thrown straight in. Also having the same clients week to week and no less than one hour calls has allowed me to get to know them. I was honest in my interview about my mental health and both Jane and the office staff have been so understanding - it’s taken a lot of my anxiety away knowing they will just be at the other end of the phone or do anything to try help. I've also been able to share some of my coping mechanisms with clients who struggle. Jane Caress is one of the best jobs I've had and I can see why support workers have been here for years.

CQC comments during the last inspection

• People were supported by individual members of care staff or a small team of care staff who knew them well. We were told new staff were introduced to them prior to them providing support. This was confirmed by people who used the service and their relatives. One member of staff told us, “We are always introduced to people before we go on our own. It’s important to get to know people; it helps when you’re providing personal care.” A relative told us, “We always know who is coming, it was very important that my relative was familiar with staff before they started to visit”.
• The feedback we received from people who used the service and their relatives was very positive. We received no negative comments. People told us they had confidence in the staff and they felt safe in the way staff supported them.
• Everyone we spoke with said they had confidence that if there were any concerns the agency would respond. One person said, “Any niggles and they’re on to it straight away, I don’t have to mention it twice”.
• The provider is an individual person who is also the registered manager. They told us they were ‘very hands on’ and “made sure they knew people who used the service and their relatives individually.” Without exception, the people we spoke with complemented the agency and the registered manager.
• The feedback we received from people who used the service and their relatives was very positive. We received no negative comments. People told us they had confidence in the staff and they felt safe in the way staff supported them.

Contact Jane Caress Ltd. now

Email jane@janecaress.co.uk

Call us on 01677 460051 or 07539 600709

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